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• Cancellations & Changes

Cancellations or schedule changes should be communicated as soon as possible. Late cancellations or last-minute changes may be subject to a fee depending on the service and timing.

• Emergencies & Veterinary Care

In the event of an emergency, reasonable efforts will be made to contact the owner or designated emergency contact. If necessary, veterinary care may be sought in accordance with the instructions provided in the client forms.

• Medication Administration

Basic medication administration may be available depending on the pet and situation. This must be disclosed and discussed before booking.

• Home Care Tasks

Basic home-related tasks associated with pet sitting, such as bringing in mail or adjusting lights, may be provided upon request. Extensive household duties are not included unless discussed in advance.​

• Refunds

Refunds are handled on a case-by-case basis depending on the service and circumstances. Once services have begun, a refund is no longer available. ​

• Communication

All questions, updates, or changes related to services should be communicated through the website contact form unless otherwise discussed.

Final Note

These policies are designed to create clear expectations and support the best possible care experience for every pet.